- Worked out and implemented the company’s IT strategy for 3-5 years - Developed and implemented new organizational structure and business processes of IT department (50+ employees) - Powered up the strategic initiatives worked out by Company’s transformation conducted by Adizes Institute - Initiated and started Agile transformation for internal software development (Scrum, Kanban, SAFe) in coordination with Adizes Institute - Operated and optimized 1C landscape including UPP ERP (800 active users / 2Tb db size), ECM, MES; heterogeneous PDM/PLM/CAD - Planed and started global 1C:ERP 2.0 migration program, 1C:TOIR (maintenance and repair) implementation projects, re-implemented 1C:CRM

- Global IT architecture reorganization and improvement - Focus on Commercial Department (Pricing and MRP), Sales Department and Marketing. - General IT Processes Assessment and improvement

- Solved critical legacy systems issues. - Optimized and automated the internal IT Department processes. - Initiated new ERP implementation projects - migration MS Axapta -> SAP Retail - Worked out IT strategy.

My priority was to assist the company to acquire new customers and sell additional products or services to existing ones. I was also in charge of production, both software development and consulting/IT services.

Managed and solved complicated CIS customer issue with the resources of SAP Development, SAP Consulting, MCC Backoffice. Led a group of Escalation Managers responsible for the CIS region (up to 15 employees). Managed the collaboration between SAP CIS field and consulting colleagues and SAP AGS escalation resources including: - Customer Information Center (Moscow) - Critical Incident Management team (Budapestо & Global) - Incident Escalation Team (Moscow & Walldorf) - MCC Backoffice (Sankt-Peterborough & Global) - Global Escalation Team (Moscow & Global) The team solved overall ~ 1500 escalations for more than 300 customers.

Architect and define the premium engagement (SAP AGS, SAP MaxAttention) model with the customer based on a profound understanding of the customer situation including core business processes, system landscape, organizational structure, support organization, and company goals; Deliver the value proposition to customer executive level and stakeholders to secure buy-in to the Premium Engagement Transition and Support Delivery. I used to work with such customers as NLMK, ALROSA, TRANSNEFT, and some others.

- Understand the customer's solution landscape and business processes; - Acquire the role of a trusted SAP advisor within the customer organization; - Create detailed engagement and service plans and drive their execution; - Coordinate involvement of SAP Support resources onsite and in the back office; - Identify top issues, define the action plan and drive the resolution process; - Report to management and on the executive level. I used to work with such customers like NLMK, ALROSA, TRANSNEFT, OMK, Metchel, ULMART and some others.

- Strategic business development in non-1C areas; - Managed complicated interregional IT deployment projects; - Coordinated Project Deployment departments in all territory offices - 11 Moscow and more than 50 regional; - Audited and improved Customer Services (VIP customers).

More than 50 project members, more than 20 subordinates (with 3 team-leads) - Managed the deployment of Oracle EBS in all regional branches (more than 3500 unique users). Led complex project from the beginning to its successful completion on time and within budget. The interregional workgroup consisted of 40+ employees; - Managed the team (10+ employees) responsible for the development of all company's web-services, internal and external (including software development, deployment, and implementation). Most of the work was done around the internal corporate portal (IBM WebSphere platform, 10 000+ unique users); - Managed other IT projects (centralized IT systems implementation, such as HelpDesk, Docflow, etc.).

• Marketed and sold the Company's solutions and equipment in the Urals region; • Solved complicated matters concerning partners and customers, conducted various business negotiations.

- Led Complex ERP project from the beginning to its successful completion on time and within budget. The scope of the project included basic operational reconstructions (sales, procurement, accounting, etc.), automation on 1C and integration with Oracle JDE Enterprise One (ex. PeopleSoft); From September 2004 to October 2005 as the JD Edwards Project Manager: - Performed as PM to coordinate activities of R&K Consulting consultants and customer employees; - Led OneWorld JD Edwards project from the beginning to its successful completion on time and within budget; - Supervised and performed detailed gap analysis and process reengineering as part of the project scope. Resolved issues driven by differences between corporate client requirements and local accounting on the one hand, and business standards on the other; From September to December 2004 a Senior Pre-sale manager: - Preparation and demonstration different types of presentations about opportunities and functionality of ERP PeopleSoft Enterprise One: logistics and distribution, real estate management, project management; - Creation proposals for ERP implementation projects, business-process analysis, and improvements projects; - Active cooperation with the vendor (PeopleSoft, Inc) about product presentation, solution proposition, and sales to definite customers, sharing experience, etc. - Create and develop pre-sale infrastructure in the company: presentations format and contents, commercial proposals format and contents, project charter format and standard content, description of ERP implementation methodology, project team roles, communication strategy and risks within a project; - Implement procedures of interaction between the sale, pre-sale and implementation teams: activities planning and coordination, customers and information passing between departments; - Active participation and team leading in all tenders activities: completion of all tenders (forms and documentation), functionality settings, demonstration of the ERP functionality during tenders, contracts and agreements preparation and coordination. The whole scope of activities related to future project planning and budgeting. Won a tender in distribution company for 600K $.

- Developing a work package including consulting services for management, sale and implementation of the managing software based on 1C and compatible systems; - Participation in all Company's marketing activities: preparation of marketing materials and brochures, website information materials; exhibition activities; - The whole scope of activities related to future project planning and budgeting; - Preparation of the agreements for products and services supply, implementation and service (together with lawyers); - Public presentation on the opportunities and functionality of different IT products and consulting services; - Customer claims investigation, corrective and preventive actions; From September 2002 to August 2003 as the Chief QMS auditor: - Creation of quality management system procedures and instructions; - Internal auditing, Organizing meetings and seminars; - Customer claims investigation, corrective and preventive actions; - Implementation of the quality system and certification in accordance with ISO 9001:2000; - Consulting for regional offices, external auditing; From August 2001 to August 2004 as the Head of the implementations department (25+ employees): - Personnel selection and employment; - 1C and accounting training for new staff; - Preparing business offers for customers; - Creation and analysis of software requirements; - Projects leading; From December 1999 to August 2004 a Programmer-Consultant: - Demonstration of the software and initial negotiations with customers; - Installation, implementation and support of 1C system for various industrial companies; - 1C System customization projects (incl. initial inspection of the organization, software requirements specification, programming, implementation, user training).

Faculty of Computational Mathematics and Cybernetics/IT Branch,, Specialist

SAP SE, Certificate

Microtest, Diploma

IBM, Diploma

R&K Consulting, Diploma

PeopleSoft, Diploma

R&K Consulting, Diploma

INTALEV, Diploma

INTALEV, Diploma

1C, Diploma

UNESCO Associated School «House of Stankevich», Diploma`

SAP AG, Certified

SAP AG, Certified

SAP AG, Certified